FAQ

What is Bronze Home Decor?

Bronze Home Decor is a Toronto-based home furnishings store offering furniture, lighting, rugs, cushions, wall décor, clocks and home accessories.

Our collection is selected with real homes in mind. We consider each product’s appearance, proportions, materials, everyday function and how naturally it can work with other furniture and décor.

Is Bronze Home Decor mainly an online store?

Yes. BronzeHomeDecor.com is the main place to explore and shop our collection.

Furniture and home décor are often available in many different sizes, colours, materials and finishes. Since our physical store has limited display space, our website allows us to offer a much wider selection than we can show in person.

Do you have a physical store in Toronto?

Yes. Our Toronto location is:

Bronze Home Decor
1120 Queen Street East
Toronto, Ontario M4M 1K8
Canada

Our store displays a selected portion of the products available online. It is not a complete showroom for every item listed on BronzeHomeDecor.com.

Can I view a specific product before purchasing?

You are welcome to contact us before visiting. Please send us the product name, link or model number so we can confirm whether that item, or a similar piece, is currently available to view.

Product availability in-store may change, so we recommend receiving confirmation before travelling to the store for a specific item.

Why are more products available online than in-store?

Our physical space can only display a limited number of furniture, lighting and décor pieces at one time. The online store allows us to offer more styles, sizes, materials, colours and finishes without being limited by showroom space.

Some products may therefore be available online only and may not be displayed at our Toronto location.

What types of products do you sell?

Our online collection may include:

• Sofas, sectionals and lounge chairs
• Dining tables, dining chairs and benches
• Coffee tables, sideboards and media consoles
• Pendant lights, chandeliers, sconces and floor lamps
• Beds, mattresses and bedroom furniture
• Outdoor furniture and dining sets
• Rugs, cushions, mirrors and wall décor
• Clocks, sculptures, vases and home accessories

Available products and collections may change as new items are added or existing items sell out.

How can I choose the right size for my space?

Please review all dimensions shown on the product page before placing your order. We recommend measuring the intended area as well as all access points, including doors, hallways, staircases, elevators and building entrances.

For larger furniture, you may also find it helpful to mark the product dimensions on the floor using painter’s tape. This provides a clearer idea of the item’s scale and how much walking space will remain around it.

If a measurement is unclear, contact us before ordering and include the product link and the specific dimension you would like us to confirm.

Will product colours look exactly the same as they do online?

We aim to present product colours and finishes as accurately as possible. However, colours may appear slightly different depending on screen settings, lighting conditions, photography and the natural characteristics of the material.

Wood, stone, leather, fabric and other natural or textured materials may also show variations in grain, tone, veining or surface pattern. These variations are not necessarily defects and may be part of the material’s natural appearance.

Are the dimensions and product details always exact?

Product specifications are provided using information available from our suppliers and production partners. Small variations may occur due to manufacturing methods, measuring techniques, materials or product updates.

If exact dimensions are essential for installation or placement, please contact us before ordering so that we can check the available information for the specific product.

Are decorative accessories included with furniture?

Unless clearly stated in the product description, accessories shown in lifestyle photographs are not included. Rugs, cushions, lamps, artwork, plants, tableware and other decorative objects may be used for styling purposes only.

The product title, description and included components shown on the product page determine what is included with your purchase.

Do products require assembly?

Some furniture and lighting products may require partial or complete assembly. Assembly requirements vary by product and may be listed on the product page, packaging or included instructions.

Unless assembly is clearly included in the product listing or confirmed separately in writing, customers should assume that assembly and installation are not included in the product price.

Do you install lighting, mirrors or wall-mounted products?

Electrical installation, wall mounting and structural installation are not automatically included with your order.

Pendant lights, chandeliers, sconces and other hardwired lighting should be installed by a qualified electrician. Mirrors, shelving, clocks, artwork and wall-mounted furniture should be installed using hardware appropriate for the wall type and product weight.

Customers are responsible for confirming local building and electrical requirements before installation.

How do I place an order?

Select the product, size, colour or other available options, add the item to your cart and complete checkout using the requested delivery and payment information.

Please review your product selections, delivery address, contact details and quantities carefully before submitting the order.

Will I receive an order confirmation?

Yes. After checkout, an order confirmation should be sent to the email address provided with your order.

The confirmation email acknowledges that we have received your order. It does not necessarily mean that the product has already shipped. Orders may still require payment verification, inventory confirmation and processing.

If you do not see the confirmation email, please check your spam or junk folder. You may also contact us with your full name and the email address used at checkout.

Where can I find my order number?

Your order number is included in the order confirmation email. Please include this number whenever you contact us about an existing order, delivery, return, missing part or product issue.

Which payment methods do you accept?

The payment methods currently available for your order will be shown during checkout. Availability may depend on your location, device, order value and the payment services enabled on the website.

Payment must be successfully authorized before an order can be processed.

Can I change my order after it has been placed?

Contact us as soon as possible if you need to request a change to the product, quantity, delivery address or contact information.

We will try to assist, but changes are not guaranteed once an order has entered processing, been prepared for delivery or been transferred to a carrier.

Can I cancel my order?

Cancellation requests should be submitted as soon as possible. Whether an order can be cancelled depends on its processing and shipping status.

Orders that have already shipped, entered production, been specially ordered, customized or prepared for delivery may no longer qualify for cancellation. In that situation, the order may need to be handled under the applicable return policy.

What happens if a product becomes unavailable after I order?

Inventory can occasionally change before an order is fully processed. If an item becomes unavailable, delayed or discontinued, we will contact you using the information provided with your order.

Depending on the circumstances, we may offer an updated delivery estimate, an alternative product or cancellation and refund of the affected item.

What happens if there is a pricing or product information error?

We make reasonable efforts to keep pricing, specifications, availability and product information accurate. However, typographical, technical or supplier information errors may occasionally occur.

If an error affects your order, we may contact you to confirm the corrected information or cancel the affected item. Any payment collected for a cancelled item will be returned to the original payment method.

How does the current 20% sitewide promotion work?

During the current promotion, eligible products are offered at 20% off sitewide for a limited time. The promotional price may appear directly on the product page or be applied according to the terms displayed on the website.

Exclusions may apply to selected products, special orders, services, shipping charges, taxes, gift cards or items specifically marked as excluded.

How does the BR15 multi-item offer work?

Add two or more eligible items to the same order and enter BR15 in the discount-code field at checkout to receive the advertised 15% multi-item discount.

The code must be entered before payment is completed. If the code does not apply, check that the order contains at least two eligible items and that the promotion is still active.

Can I combine BR15 with another discount?

Discount codes and promotions cannot be combined unless the promotional terms specifically state otherwise. Checkout will show which discount has been successfully applied to the order.

Only one discount code may generally be entered per order.

Can a discount code be applied after an order is placed?

Discount codes should be entered before checkout is completed. We cannot guarantee that a promotional code can be added after payment has been submitted.

If you experience a technical problem while applying a valid code, take a screenshot and contact us before completing the purchase.

Where do you deliver?

Bronze Home Decor accepts online orders for delivery across Canada and the United States, subject to product size, carrier availability and the delivery location.

Certain oversized, heavy, restricted or remote-area deliveries may require an additional quote or may not be available through standard checkout.

How are shipping charges calculated?

Shipping charges depend on the product, quantity, dimensions, weight, destination and available delivery service. The applicable charge will normally be shown during checkout or confirmed before the order is finalized.

Larger furniture and oversized items may require specialized freight delivery and may therefore have different charges from smaller décor items.

When will my order be delivered?

Delivery estimates vary by product availability, order processing, destination and carrier. Any estimate shown on a product page, at checkout or in an order message is an estimate rather than a guaranteed delivery date.

Orders containing multiple items may arrive in separate shipments if the products are stored or shipped from different locations.

How can I track my order?

When tracking is available, the tracking number or delivery details will be sent to the email address or phone number associated with the order.

Tracking information may take time to appear after the shipment has been prepared or transferred to the carrier. Larger freight orders may be tracked through delivery appointments rather than standard parcel tracking.

Will the carrier contact me before delivering a large item?

Some large-item and freight deliveries require an appointment. Where applicable, the carrier may contact you by telephone, email or text message to arrange or confirm the delivery.

Please make sure the contact information on your order is accurate and that someone is available to receive the item when required.

Does delivery include bringing furniture inside my home?

Delivery service levels vary. Depending on the product and carrier, delivery may be to the curb, driveway, building entrance, threshold or another specified location.

Room-of-choice placement, unpacking, packaging removal, assembly and installation are not included unless clearly stated in the selected delivery service or confirmed separately in writing.

What should I do before a large-item delivery?

Before delivery, please:

• Measure doors, hallways, elevators, staircases and room entrances.
• Confirm that the item can fit through all access points.
• Clear the delivery path of furniture, rugs and fragile objects.
• Reserve an elevator or loading area if your building requires it.
• Inform us in advance about stairs, restricted access or special delivery conditions.

Additional charges may apply if delivery cannot be completed because of incorrect measurements, inaccessible entrances, missed appointments or undisclosed site conditions.

Can I change my delivery address?

Contact us immediately if the delivery address is incorrect. Address changes may be possible before the order is processed or shipped, but they are not guaranteed.

Once an order has been transferred to a carrier, an address change may be unavailable or may result in additional delivery charges.

Can you deliver to a P.O. box?

Furniture, lighting, rugs and most home décor products require a physical street address. P.O. box delivery is generally not available for oversized items or shipments requiring a courier or freight service.

What happens if I miss my delivery?

If a delivery appointment is missed or the carrier cannot access the property, the shipment may be returned to a terminal or rescheduled. Additional storage, redelivery or return charges may apply.

Contact the carrier or Bronze Home Decor as soon as possible if you know that you will not be available for a scheduled delivery.

What should I do when my order is delivered?

Inspect the packaging and product as soon as reasonably possible. For large-item deliveries, check for visible damage before the driver leaves whenever the delivery service allows.

If the packaging or item is visibly damaged, note the issue on the delivery record and take clear photographs of the packaging, shipping label and affected area.

What should I do if my item arrives damaged?

Contact info@bronzehomedecor.com promptly and provide:

• Your order number
• The product name or model number
• A description of the issue
• Photographs of the full product
• Close-up photographs of the damaged area
• Photographs of the packaging and shipping label

Please keep the product and all original packaging until we have reviewed the claim and provided further instructions.

What should I do if a part or piece of hardware is missing?

Email us with your order number, product name and the missing part number shown in the assembly instructions, if available.

Include a photograph of the received components and packaging. We will review the information and work with the supplier or appropriate service provider on a suitable resolution.

Should I discard damaged packaging?

No. Please retain the original box, inserts, protective materials, labels and other packaging until the issue has been reviewed.

The carrier or supplier may require photographs or inspection of the packaging before approving a repair, replacement, return or claim.

Can I return an item if I change my mind?

Eligible items may be returned in accordance with the Bronze Home Decor Return and Refund Policy. Return eligibility depends on the product type, condition, packaging, delivery method and the reason for return.

Contact us before sending or bringing back any item. Returns sent without authorization may not be accepted or may experience delays.

What condition must a returned product be in?

Unless the item is being returned because of an approved defect or delivery damage, it should be unused, unassembled, unmodified and in resalable condition with all original components, manuals, hardware and packaging.

Products showing use, installation, assembly damage, stains, odours, pet hair, missing parts or improper handling may not qualify for a return.

Are any items non-returnable?

Certain products may be final sale or otherwise ineligible for change-of-mind returns, including:

• Custom-made, personalized or special-order items
• Clearance or final-sale products
• Assembled, installed or modified products
• Mattresses and other hygiene-sensitive products
• Items missing original packaging or components
• Gift cards, services and delivery charges
• Products marked non-returnable on the product page

Please review the product page and Return and Refund Policy before ordering.

Who pays for return shipping?

For approved change-of-mind returns, the customer is generally responsible for return transportation and related costs unless otherwise stated.

Large furniture and oversized products may require a freight carrier. Do not arrange a return shipment until you have received return instructions from Bronze Home Decor.

Are original delivery charges refundable?

Original delivery, shipping, handling, assembly and installation charges are generally non-refundable unless the return results from an approved error, defect or damage claim for which Bronze Home Decor is responsible.

How will my refund be issued?

Approved refunds are normally returned to the original payment method. Processing times vary depending on the payment provider and financial institution.

Shipping charges, return costs, restocking charges or other applicable deductions may be removed from the refund where permitted by the Return and Refund Policy.

Can you help me choose a product for my room?

Yes. You may contact us with the product link, room dimensions, preferred style and any relevant photographs. We can help you review available sizes, colours, materials and product information.

Any styling guidance is general information. Customers remain responsible for confirming measurements, access, installation requirements and whether a product is suitable for their intended use.

Can I ask about materials, dimensions or availability?

Yes. Email us at info@bronzehomedecor.com and include the product link or model number with your question.

Providing the exact product information helps us check the correct item and respond more accurately.

How can I contact Bronze Home Decor?

Email: info@bronzehomedecor.com

Phone: +1 416-801-4819

Store:
Bronze Home Decor
1120 Queen Street East
Toronto, Ontario M4M 1K8
Canada

Because only part of our online collection is displayed in-store, please contact us before visiting if you are interested in viewing a particular item.