Accessibility

Last updated: July 28, 2026

Bronze Home Decor is committed to providing an accessible and inclusive experience for all customers, including people with disabilities.

We aim to make it easier for customers to browse our website, learn about our products, place orders, contact our team, and access customer support.

Our Accessibility Commitment

We are committed to identifying, preventing, and addressing accessibility barriers in our online store, customer service, communications, and Toronto retail location.

As our website and services continue to develop, we aim to improve accessibility by considering recognized accessibility practices and the needs of customers who use assistive technologies.

Website Accessibility

We aim to provide a website that is understandable, navigable, and usable by as many people as possible.

Our ongoing accessibility efforts may include:

Using clear headings and page structures
Providing meaningful text for important images where possible
Supporting keyboard navigation
Maintaining readable text and visual contrast
Using descriptive links and buttons
Improving forms, menus, and checkout navigation
Supporting commonly used browsers and assistive technologies
Reviewing accessibility when website content or features are updated

Our website relies partly on Shopify, third-party applications, payment services, and other external technologies. Some accessibility features may therefore depend on systems that are not fully controlled by Bronze Home Decor.

Alternative Formats and Communication Support

If you have difficulty accessing information on our website, we will make reasonable efforts to provide the information in another accessible format or through an appropriate communication method.

Depending on your needs, assistance may include:

Providing product information by email or phone
Explaining product dimensions, materials, or specifications
Helping you locate information on our website
Providing a text-based version of available information
Assisting with order, shipping, return, exchange, or warranty questions

Please let us know the format or communication method that works best for you.

Accessible Customer Service

We aim to communicate with customers in a way that takes individual accessibility needs into account.

Customers may contact us by email or phone for assistance with:

Browsing and product selection
Product descriptions and measurements
Placing or reviewing an order
Shipping and delivery information
Returns and exchanges
Damaged-item claims
Warranty support

When reasonable and appropriate, we will work with customers to identify an alternative way of providing service.

Our Toronto Store

Bronze Home Decor primarily operates online and maintains a Toronto location displaying a limited selection of products.

If you have an accessibility requirement related to an in-store visit, please contact us before arriving. This gives our team an opportunity to understand your needs and explain the assistance currently available.

If an in-person service cannot be provided in a suitable manner, we will make reasonable efforts to assist by email, phone, or another available method.

Support Persons and Service Animals

Customers who require the assistance of a support person are welcome to communicate with or visit Bronze Home Decor with that support person, subject to applicable health and safety requirements.

Service animals are welcome in areas of our Toronto location that are open to the public, except where their presence is otherwise restricted by law.

Temporary Service Disruptions

If an accessibility-related service or facility becomes temporarily unavailable, we will make reasonable efforts to provide notice where appropriate.

The notice may include:

The reason for the disruption
The expected duration, where known
Available alternative services or contact methods

Third-Party Content and Services

Our website may contain content, applications, payment tools, maps, social media features, or links operated by third parties.

We encourage third-party providers to offer accessible experiences, but Bronze Home Decor may not control the accessibility of independent platforms or external websites.

If you experience difficulty with a third-party feature used on our website, please contact us and we will make reasonable efforts to help you access the relevant information or service another way.