Shipping & Returns

Returns, Exchanges, Shipping & Warranty Policy

At Bronze Home Decor, we want you to feel confident when shopping with us. Please review the following information about shipping, returns, exchanges, damaged items, order cancellations, and product warranty.

Shipping to Canada

Orders shipped within Canada are subject to a fixed shipping fee of CA$53.40.

The estimated delivery time is 10–14 business days.

Shipping to the United States

Orders shipped to the United States are subject to a fixed shipping fee of CA$82.10.

The estimated delivery time is 14–21 business days.

Delivery times are estimates and may occasionally be affected by carrier delays, severe weather, high-volume periods, or other circumstances outside our direct control.

60-Day Returns and Exchanges

You may request a return or exchange within 60 days of delivery.

Before returning any product, you must contact us by email at:

info@bronzehomedecor.com

Please include your order number and the reason for your return or exchange. Our team will review your request and provide the appropriate return instructions.

Please do not send an item back before receiving return authorization from us. Unauthorized returns may not be accepted or processed.

Return Conditions

To qualify for a return or exchange, the product must:

Be returned in its original condition
Be unused, uninstalled, and unmodified
Be free from scratches, stains, damage, or signs of use
Include all original parts, accessories, manuals, and hardware
Be returned in its original packaging whenever possible
Remain suitable for resale

Products damaged by the customer, during installation, or during the return shipment may not qualify for a refund or exchange.

Customers are responsible for packing returned products securely. We recommend using a trackable and insured shipping service, as Bronze Home Decor is not responsible for items lost or damaged while being returned.

Return Shipping Costs

For change-of-mind returns or exchanges, the customer is responsible for arranging and paying the return shipping costs.

Original shipping charges are non-refundable unless the product was damaged, defective, or incorrectly supplied by Bronze Home Decor.

If your return is approved, our team will provide the return instructions and confirm the appropriate return location by email.

Refunds

Once the returned product has been received, it will be inspected to confirm that it meets our return conditions.

If approved, the refund will be issued to the original payment method. Original shipping charges and customer-paid return shipping costs will not be included in the refund unless the return is related to a damaged, defective, or incorrect item.

Processing times may vary depending on your bank, credit card provider, or payment service.

Exchanges

To request an exchange, please email us within 60 days of delivery.

The original product must meet the same return conditions listed above. Product availability cannot be guaranteed, and our team will confirm the available options and any applicable shipping arrangements before the exchange is completed.

Damaged or Defective Items

We carefully prepare every order for shipment. However, damage may occasionally occur during transit.

Please inspect your order as soon as it is delivered. If your product arrives damaged or has a visible defect, contact us within 48 hours of delivery at:

info@bronzehomedecor.com

Please include:

Your order number
Clear photographs of the complete product
Close-up photographs of the damaged or defective area
Photographs of the original packaging
A photograph of the shipping label
Photographs of any visible damage to the shipping box or crate

Please keep the original packaging until your claim has been reviewed, as the packaging may be required to process the claim with the shipping carrier.

Once the damage has been reviewed and confirmed, Bronze Home Decor will arrange for a new replacement product to be sent to you as quickly as possible at no additional cost.

Damage reported after the required timeframe may be more difficult to verify or process. Products should also be inspected before installation or assembly.

Items Not Eligible for Change-of-Mind Returns

The following products are not eligible for a change-of-mind return or exchange:

Custom-made or personalized products
Special-order products
Products made in a custom colour, size, material, or finish
Clearance or final-sale products
Products that have been installed, assembled, altered, or modified
Products damaged after delivery

This exclusion does not affect valid claims involving products that arrived damaged, defective, or incorrectly supplied.

Order Cancellations

Cancellation requests must be submitted within 12 hours of placing the order.

Please email info@bronzehomedecor.com with your order number and cancellation request.

Once an order has entered processing, been prepared for shipment, or been dispatched, cancellation may no longer be possible.

Custom-made and special-order products may not be cancelled once production or supplier processing has begun.

Two-Year Limited Product Warranty

Bronze Home Decor provides a two-year limited warranty on eligible products, beginning from the date of delivery.

The warranty covers manufacturing-related issues under normal residential use, including:

Manufacturing defects
Structural defects
Failure of eligible parts or hardware
Manufacturing-related electrical component faults in lighting products

The warranty does not cover:

Normal wear and tear
Accidental or customer-caused damage
Improper use, care, cleaning, or storage
Incorrect installation or assembly
Damage caused by an installer or third party
Unauthorized repairs, alterations, or modifications
Damage caused by exposure to unsuitable environmental conditions

To submit a warranty claim, email us at info@bronzehomedecor.com with your order number, a description of the issue, and clear photographs or videos showing the problem.

Warranty claims will be reviewed individually. Depending on the issue, we may arrange replacement parts, a replacement product, or another appropriate solution.

Delivery Access and Measurements

Before placing an order, customers are responsible for checking product dimensions and confirming that the item can pass through all doorways, hallways, stairways, elevators, and other entry points.

Please ensure that the delivery route is clear and that the intended room is accessible before delivery.

Returns resulting from incorrect measurements or limited property access will be treated as change-of-mind returns. The customer will be responsible for the return shipping costs, and the original shipping charge will not be refunded.