Payment & Billing

Last updated: July 28, 2026

These Payment & Billing Terms explain how payments, prices, taxes, refunds, billing corrections, and payment-related issues are handled when you place an order through BronzeHomeDecor.com.

By placing an order, you agree to these terms together with our Terms of Service, Privacy Policy, and Shipping, Returns & Warranty Policy.

Accepted Payment Methods

We accept the payment methods displayed at checkout. Available options may vary depending on your location, device, order value, and the payment services currently supported by our website.

Payment methods may include eligible credit cards, debit cards, digital wallets, and other payment services made available through Shopify or our authorized payment providers.

We do not accept payment methods that are not displayed as available during checkout.

Currency

The currency shown at checkout is the currency in which your order will be charged.

Amounts marked with CA$ are stated in Canadian dollars.

Our current fixed shipping fees are:

Canada: CA$53.40
United States: CA$82.10

If your payment card or bank account uses a different currency, your financial institution may convert the charge and apply its own exchange rate or foreign transaction fee.

Currency conversion rates and bank fees are determined by your payment provider and are not controlled or collected by Bronze Home Decor.

Prices and Charges

Product prices are displayed on the relevant product page and confirmed during checkout.

Before completing an order, you will have an opportunity to review the products, quantities, prices, shipping charges, discounts, applicable taxes, and total amount payable.

We do not intentionally add undisclosed mandatory charges after an order has been submitted.

Prices and promotions may change without notice. However, a price change will not normally affect an order that has already been accepted, except where there is an obvious pricing or technical error.

Taxes

Applicable sales taxes may be calculated and added at checkout based on the delivery destination, products ordered, and applicable legal requirements.

Customers are responsible for providing accurate billing and delivery information so that taxes can be calculated correctly.

If a tax exemption is available and supported by us, valid documentation must be provided and approved before the order is completed. Tax exemptions cannot always be applied retroactively.

United States Import Charges

Orders shipped to the United States may be subject to customs duties, import taxes, brokerage fees, or other government charges depending on the product, order value, origin, and destination.

Unless expressly stated as included at checkout, these charges are not included in the product price or shipping fee and are the customer’s responsibility.

Bronze Home Decor does not control charges imposed by customs authorities, carriers, or government agencies.

Payment Authorization

By submitting an order, you confirm that:

The payment and billing information provided is complete and accurate
You are authorized to use the selected payment method
You authorize Bronze Home Decor and its payment providers to process the total amount shown at checkout
You will not knowingly submit a fraudulent or unauthorized transaction

Your payment provider may place a temporary authorization hold on your account while the transaction is being reviewed or processed.

An authorization hold is not necessarily a completed charge. The timing for releasing an unsuccessful or cancelled authorization is determined by your bank or payment provider.

Order Confirmation and Acceptance

After placing an order, you should receive an email confirming that we have received it.

An order confirmation does not necessarily mean that the order has completed all payment, inventory, shipping, or fraud-prevention checks.

We may review an order before acceptance to confirm:

Payment authorization
Product availability
Billing and delivery information
Order accuracy
Potential fraud or unauthorized activity

If an order cannot be accepted, we will contact you and cancel or refund the affected amount where payment has already been collected.

Payment Verification

To protect customers and our business, some orders may require additional payment or identity verification.

We may contact you to confirm billing information, delivery details, payment authorization, or other order information.

We may delay, decline, or cancel an order when:

Payment cannot be authorized
Billing details cannot be verified
The payment method appears to be unauthorized
The order presents an elevated fraud or security risk
Requested verification is not provided

Information collected for verification will be handled in accordance with our Privacy Policy.

Pricing or Billing Errors

We make reasonable efforts to keep prices, discounts, shipping fees, taxes, and product information accurate.

If we discover an obvious pricing, calculation, currency, or technical error affecting your order, we may contact you before processing it.

You may be given the option to:

Continue with the corrected amount
Remove the affected product
Cancel the affected product or order

If the order is cancelled after payment has been collected, the applicable amount will be refunded to the original payment method.

Discount Codes and Promotions

Discount codes and promotions are subject to the conditions displayed with the applicable offer.

Unless otherwise stated:

Only one discount code may be used per order
Discount codes must be entered before checkout is completed
Discounts cannot be exchanged for cash
Discounts cannot normally be applied to previous purchases
Selected products or collections may be excluded
Discounts may have an expiration date or minimum purchase requirement

If part of a discounted order is returned, the refund will be based on the amount actually paid for the returned product after the discount was applied.

Duplicate or Incorrect Charges

If you believe you have been charged twice or charged an incorrect amount, please contact us promptly at:

info@bronzehomedecor.com

Please include your name, order number, charged amount, transaction date, and a description of the issue.

For your security, please do not send complete payment card numbers, security codes, banking passwords, or account login details by email.

Refunds

Approved refunds are issued to the original payment method used for the order.

Refund eligibility is determined under our Shipping, Returns & Warranty Policy.

For an approved change-of-mind return:

The customer is responsible for the return shipping cost
The original shipping charge is not refunded
The returned product must satisfy our return conditions

If an item arrived damaged, defective, or incorrectly supplied, we will review the claim and provide an appropriate solution in accordance with our published policy.

After a refund has been issued, the time required for it to appear in your account depends on your bank, card issuer, or payment provider.

Cancelled Orders

Order cancellation requests must be submitted within 12 hours of placing the order.

A cancellation is not confirmed until you receive written confirmation from Bronze Home Decor.

If an approved cancellation occurs after payment has been collected, the applicable amount will be returned to the original payment method.

Orders that have entered processing, supplier preparation, production, packaging, or shipping may no longer be eligible for cancellation.

Chargebacks and Payment Disputes

If you do not recognize a charge or believe there is a problem with an order, please contact us first so we can review the transaction and try to resolve the issue promptly.

Submitting a chargeback does not automatically cancel an order, return a product, or replace the return process described in our policies.

If a payment dispute is opened, we may provide the payment provider with relevant order records, including transaction details, communications, tracking information, delivery confirmation, and return records.

Nothing in this section limits any payment dispute or consumer rights available to you under applicable law.

Payment Security

Payments are processed through Shopify and authorized third-party payment providers.

Bronze Home Decor generally does not receive or store your complete payment card number.

Payment providers may use security measures such as encryption, fraud screening, card verification, and transaction monitoring under their own terms and privacy policies.

Although reasonable safeguards are used, no online payment or electronic storage system can be guaranteed to be completely secure.

Invoices and Order Records

Order confirmations, payment confirmations, invoices, shipping updates, and other transaction records may be sent electronically to the email address provided during checkout.

Please ensure that your email address and other contact information are accurate.

We recommend keeping your order confirmation and receipt for returns, exchanges, warranty claims, and other order-related support.

Your Consumer Rights

These Payment & Billing Terms do not exclude, restrict, or replace any mandatory consumer or payment rights that cannot lawfully be waived.

If a provision of these terms conflicts with an applicable mandatory law, that law will apply to the extent of the conflict.

Changes to These Terms

We may update these Payment & Billing Terms to reflect changes to our payment methods, website, business practices, or legal obligations.

The current version will be posted on this page with an updated revision date. Changes will apply to future transactions unless otherwise required by law.