Privacy Policy

Last updated: July 28, 2026

Bronze Home Decor respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy explains how Bronze Home Decor collects, uses, discloses, stores, and protects personal information when you visit BronzeHomeDecor.com, place an order, contact us, visit our Toronto store, or otherwise interact with our business.

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

1. About Bronze Home Decor

Bronze Home Decor is a Toronto-based furniture and home décor retailer serving customers in Canada and the United States.

Bronze Home Decor
1120 Queen Street East
Toronto, Ontario M4M 1K8
Canada

Email: info@bronzehomedecor.com
Phone: +1 416-801-4819

Bronze Home Decor is responsible for personal information under its control and has designated the above email address for privacy-related questions and requests.

2. Personal Information We Collect

The personal information we collect depends on how you interact with us and may include the following categories.

Contact and identification information

Name
Email address
Telephone number
Billing address
Shipping address

Order and transaction information

Products ordered or viewed
Order number and order history
Shipping method and delivery status
Returns, exchanges, refunds, and warranty claims
Discounts, gift cards, and promotional codes used

Payment information

Payments are processed through Shopify and other payment service providers available at checkout. These providers may collect payment card details, billing information, and transaction verification information directly.

Bronze Home Decor generally receives confirmation of the payment and limited transaction details rather than your complete payment card number.

Communications with us

Emails, telephone calls, and customer service messages
Product questions and styling requests
Photos or videos submitted for damaged-item, return, or warranty claims
Feedback, reviews, and survey responses

Device and website usage information

IP address
Browser and device type
Operating system
Approximate location based on IP address
Pages viewed and links selected
Products added to a cart
Referring website or advertisement
Session, cookie, and similar technical identifiers

3. How We Collect Information

We may collect personal information:

Directly from you when you place an order or contact us
When you create an account, join a mailing list, or submit a form
When you request a return, exchange, replacement, or warranty service
Automatically through cookies and similar technologies
From Shopify, payment providers, shipping carriers, and service providers
From advertising or analytics services where those services are enabled

4. How We Use Personal Information

We may use personal information to:

Process, confirm, and fulfil orders
Collect and verify payments
Arrange shipping and provide delivery updates
Provide customer support
Handle returns, exchanges, refunds, replacements, and warranty claims
Respond to product, availability, and styling questions
Detect, investigate, and prevent fraud or unauthorized transactions
Maintain the security and functionality of our website
Understand website traffic and improve our products and services
Personalize website content and product recommendations
Send marketing communications where permitted and consented to
Measure the effectiveness of advertisements and marketing campaigns
Comply with tax, accounting, legal, regulatory, and recordkeeping obligations
Establish, exercise, or defend legal claims

We seek to collect and use only the information reasonably necessary for the purposes described in this policy.

5. Consent

Where required, Bronze Home Decor obtains consent before collecting, using, or disclosing personal information.

Consent may be express or implied depending on the nature of the information, the purpose for which it is collected, and the circumstances.

For example, when you provide your shipping address to place an order, you consent to us using and sharing that information as reasonably necessary to process and deliver the order.

You may withdraw consent for certain uses of your information by contacting us, subject to legal, contractual, fraud-prevention, and recordkeeping requirements.

Withdrawing consent may limit our ability to provide certain products or services.

6. Cookies and Similar Technologies

BronzeHomeDecor.com uses cookies and similar technologies to operate the website, remember preferences, understand website usage, support checkout, prevent fraud, and improve the shopping experience.

Cookies may include:

Essential cookies required for website operation, security, cart functions, and checkout
Preference cookies that remember settings and selections
Analytics cookies that help us understand website traffic and performance
Advertising cookies that may help measure advertisements and provide more relevant marketing

Depending on the services enabled on our website, analytics and advertising technologies may be provided by Shopify and third-party platforms such as Meta, Google, or TikTok.

These providers may collect information about your device, browsing activity, interactions with advertisements, and activity across websites or services.

You can manage cookies through your browser settings and, where available, through the cookie or privacy controls displayed on our website. Disabling certain cookies may affect website functions, including the cart and checkout.

7. Advertising and Targeted Marketing

We may use advertising services to measure campaign performance, understand how visitors reached our website, and display advertisements that may be more relevant to their interests.

Information disclosed to advertising providers may include cookie identifiers, device information, IP address, pages viewed, products viewed, and interactions with advertisements.

Bronze Home Decor does not sell personal information in exchange for money.

However, disclosures involving advertising cookies or cross-context behavioural advertising may be considered a “sale,” “sharing,” or “targeted advertising” activity under certain United States privacy laws.

Where applicable, you may request to opt out of these activities by using the privacy or cookie controls available on our website or by emailing:

info@bronzehomedecor.com

Where required by law and technically supported, we may also process recognized browser-based opt-out preference signals.

8. Marketing Emails and Messages

We may send promotional emails or other commercial electronic messages when you have subscribed, provided consent, or when another lawful basis permits us to contact you.

Marketing communications may include information about new products, promotions, abandoned carts, restocked products, or store updates.

You may unsubscribe at any time by selecting the unsubscribe link included in the message or by contacting us at:

info@bronzehomedecor.com

Unsubscribing from marketing messages will not prevent us from sending transactional communications relating to an order, payment, delivery, return, warranty claim, or customer service request.

9. When We Share Personal Information

We may disclose personal information to service providers that assist us in operating our business, including:

Shopify and website-hosting providers
Payment processors and fraud-prevention providers
Shipping carriers, freight companies, and delivery partners
Warehousing, supplier, and fulfilment partners
Customer service and communication providers
Email and marketing service providers
Analytics and advertising platforms
Information technology and website-security providers
Accountants, insurers, legal advisers, and professional consultants

These parties may receive only the information reasonably necessary to perform their services and may process information according to their own privacy policies and legal obligations.

We may also disclose personal information:

When required by law, court order, or lawful government request
To investigate suspected fraud, security incidents, or unlawful activity
To protect the rights, property, or safety of Bronze Home Decor, our customers, or others
In connection with a merger, financing, sale, restructuring, or transfer of all or part of our business

10. Shopify and Third-Party Services

Our online store is hosted through Shopify. Shopify processes certain personal information to provide the storefront, checkout, order-management, payment, security, and related ecommerce services.

When you use third-party payment options, applications, social media features, or external links, those third parties may collect and process information under their own privacy policies.

Bronze Home Decor does not control the privacy practices of independent third-party websites or services.

11. Cross-Border Processing

Bronze Home Decor is based in Canada, but some service providers may process or store personal information in Canada, the United States, or other jurisdictions.

As a result, personal information may be subject to the laws of the country where it is processed and may be accessible to courts, law-enforcement authorities, or government agencies in accordance with applicable law.

We take reasonable steps to work with service providers that maintain appropriate privacy and security practices.

12. Information Retention

We retain personal information only for as long as reasonably necessary to:

Complete the purposes described in this policy
Provide customer service and warranty support
Maintain financial, tax, transaction, and business records
Resolve disputes and enforce agreements
Prevent fraud and maintain security
Meet legal and regulatory obligations

Retention periods may differ depending on the type of information and the reason it was collected.

When information is no longer required, we may securely delete, destroy, or anonymize it, subject to applicable legal requirements.

13. How We Protect Information

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from loss, theft, misuse, unauthorized access, disclosure, alteration, or destruction.

These safeguards may include access controls, password protection, secure service providers, encryption where appropriate, fraud screening, and limited employee or contractor access.

No website, electronic transmission, or storage system can be guaranteed to be completely secure. You are responsible for protecting your account credentials and notifying us if you believe your account or information has been compromised.

14. Your Privacy Rights

Depending on where you live and subject to applicable law, you may have the right to:

Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Withdraw consent to certain processing
Request deletion of certain personal information
Request information about how your information has been used or disclosed
Opt out of marketing communications
Opt out of certain targeted advertising, sale, or sharing activities
Receive a portable copy of certain information
Appeal the denial of a privacy request where applicable
Exercise applicable rights without unlawful discrimination

These rights are not absolute. We may need to retain certain information to complete transactions, provide warranty service, comply with legal obligations, prevent fraud, or establish and defend legal claims.

15. How to Submit a Privacy Request

To exercise a privacy right, email us at:

info@bronzehomedecor.com

Please include:

Your full name
The email address associated with your order or account
Your order number, where relevant
A clear description of your request

We may need to verify your identity before completing the request. We will use information supplied for verification only for the purpose of reviewing and responding to the request.

Where permitted, an authorized representative may submit a request on your behalf, but we may require evidence of that authority and verification of your identity.

16. Privacy Complaints

If you have a concern about how Bronze Home Decor handles personal information, please contact us first so we can review and address the issue.

You may also have the right to submit a complaint to the Office of the Privacy Commissioner of Canada or another privacy regulator with authority in your place of residence.

17. Children’s Privacy

Our website and products are intended for adults and are not directed toward children under the age of 13.

We do not knowingly collect personal information directly from children under 13. If you believe a child has provided personal information to us, please contact us so we can review and delete it where appropriate.

18. External Links

Our website may contain links to third-party websites, social media platforms, payment services, or other external services.

Bronze Home Decor is not responsible for the privacy, security, or content practices of third-party services. We recommend reviewing their privacy policies before providing personal information.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, service providers, technology, or legal obligations.

The updated version will be posted on this page with a revised “Last updated” date. Where required, we may provide additional notice of material changes.