Terms of Service

Last updated: July 28, 2026

Welcome to Bronze Home Decor. These Terms of Service govern your use of BronzeHomeDecor.com and any purchase made through our website.

By accessing our website, placing an order, or using our services, you agree to these Terms of Service, together with our Privacy Policy and Shipping, Returns & Warranty Policy.

Please read these terms carefully before placing an order.

1. About Bronze Home Decor

Bronze Home Decor is a Toronto-based furniture and home décor retailer serving customers in Canada and the United States.

Bronze Home Decor
1120 Queen Street East
Toronto, Ontario M4M 1K8
Canada

Email: info@bronzehomedecor.com
Phone: +1 416-801-4819

2. Use of Our Website

You may use this website only for lawful personal and shopping purposes.

By using our website, you confirm that you are legally able to enter into a binding agreement in your province, state, or country of residence.

You agree not to:

Use the website for fraudulent, unlawful, or abusive purposes
Provide false or misleading information
Attempt to interfere with the security or operation of the website
Introduce viruses, malicious code, or other harmful technology
Copy, reproduce, or commercially use website content without permission
Use automated systems to collect website or customer information
Place orders using unauthorized payment information

We may restrict or terminate access to the website when we reasonably believe these terms have been violated.

3. Product Information

We make reasonable efforts to present product descriptions, images, dimensions, materials, colours, and specifications accurately.

However, product colours may appear differently depending on photography, lighting, screen settings, browser settings, and device displays.

Unless otherwise stated, product measurements are approximate. Customers should review all dimensions carefully before placing an order.

Natural and handmade materials may have variations in colour, grain, texture, veining, pattern, shape, or finish. These natural differences are part of the character of the product and are not necessarily manufacturing defects.

We may update product information, correct errors, or change available products without prior notice.

4. Product Availability

Product availability may change without notice.

Adding a product to your cart does not reserve it. In some cases, a product may become unavailable after an order has been placed.

If an ordered item is unavailable, discontinued, or affected by an inventory error, we may contact you to offer:

A replacement or similar product
A revised estimated availability date
Cancellation of the affected item
A refund to the original payment method

5. Prices and Currency

Product prices are shown in the currency displayed on the website or at checkout.

Amounts identified with “CA$” are stated in Canadian dollars.

Prices may change without notice, but changes will not normally affect an order that has already been accepted.

Applicable taxes, shipping charges, and other clearly disclosed charges will be added during checkout where required.

We reserve the right to correct genuine pricing, description, or calculation errors. If an error affects an order you have placed, we will contact you before proceeding.

6. Orders and Order Acceptance

After placing an order, you should receive an order confirmation email. This email confirms that we have received your order but does not guarantee that every item is available or that the order has been accepted.

Orders may be reviewed for product availability, payment authorization, delivery information, and fraud prevention.

We may decline or cancel an order where reasonably necessary, including when:

A product is unavailable
Product or pricing information contains a clear error
Payment cannot be authorized
The shipping information is incomplete or cannot be verified
Fraudulent or unauthorized activity is suspected
We cannot reasonably deliver to the supplied address

If we cancel an order after payment has been collected, the applicable amount will be refunded to the original payment method.

7. Payment

Payment must be completed using one of the payment methods available at checkout.

By submitting payment information, you confirm that:

The information provided is accurate
You are authorized to use the selected payment method
You authorize us and our payment providers to process the applicable charges

Payments are processed by Shopify and available third-party payment providers. Bronze Home Decor generally does not receive or store your complete payment card number.

Your bank or card provider may apply currency conversion, foreign transaction, or other payment-related charges. These charges are determined by your financial institution and are not controlled by Bronze Home Decor.

8. Shipping and Delivery

Bronze Home Decor currently ships to customers in Canada and the United States.

Canada: Fixed shipping fee of CA$53.40, with an estimated delivery time of 10–14 business days.

United States: Fixed shipping fee of CA$82.10, with an estimated delivery time of 14–21 business days.

Delivery times are estimates rather than guaranteed delivery dates. Delays may occur because of severe weather, carrier operations, customs processing, remote destinations, high-volume periods, or other circumstances outside our reasonable control.

If a significant delay affects your order, we will contact you with available information and options, subject to applicable consumer law.

Customers are responsible for providing a complete and accurate delivery address. Additional charges caused by an incorrect address, missed delivery, refused shipment, or failed delivery attempt may be the customer’s responsibility.

9. Delivery Access and Measurements

Before ordering furniture or other large products, customers are responsible for confirming that the product can pass through:

Building entrances
Doorways
Hallways
Stairways
Elevators
The entrance to the intended room

The delivery route should be safe, clear, and accessible before the delivery arrives.

A return caused by incorrect measurements or limited property access will be treated as a change-of-mind return. The customer will be responsible for return shipping, and the original shipping fee will not be refunded.

10. Order Changes and Cancellations

Cancellation or order-change requests must be submitted within 12 hours of placing the order.

To request a cancellation or change, email:

info@bronzehomedecor.com

Please include your order number and the requested change.

We cannot guarantee that an order can be changed or cancelled once processing, supplier preparation, production, packaging, or shipping has begun.

Custom-made and special-order products cannot normally be cancelled once supplier processing or production has started.

11. Returns and Exchanges

Eligible products may be returned or exchanged within 60 days of delivery.

All returns and exchanges must be approved by email before the product is sent back. Products returned without prior authorization may not be accepted.

Eligible products must be unused, uninstalled, unmodified, undamaged, complete, and suitable for resale.

For change-of-mind returns, the customer is responsible for arranging and paying the return shipping costs. Original shipping charges are non-refundable.

Custom-made, personalized, special-order, clearance, final-sale, installed, assembled, altered, or customer-damaged products are not eligible for change-of-mind returns.

Complete terms are provided in our Shipping, Returns & Warranty Policy.

12. Refunds

Approved refunds will be issued to the original payment method after the returned product has been received and inspected.

The time required for a refund to appear in your account may depend on your bank, credit card provider, or payment service.

Original shipping charges and customer-paid return shipping costs are not refundable unless the return results from an item that arrived damaged, defective, or incorrectly supplied.

13. Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery.

If an item arrives damaged, defective, or different from what you ordered, please email us within 48 hours of delivery.

Your email should include:

Your order number
A description of the problem
Clear photographs of the complete product
Close-up photographs of the damaged area
Photographs of the packaging and shipping label

Please keep the product and original packaging until we have reviewed the claim.

Once the issue has been reviewed and confirmed, we will arrange an appropriate solution. Where applicable, a replacement product will be sent at no additional cost.

14. Two-Year Limited Warranty

Eligible products include a two-year limited warranty beginning on the delivery date.

The warranty covers qualifying manufacturing defects, structural defects, eligible hardware failures, and manufacturing-related electrical component faults under normal residential use.

The warranty does not cover:

Normal wear and tear
Accidental or customer-caused damage
Incorrect use, care, cleaning, or storage
Improper installation or assembly
Damage caused by a contractor, installer, or other third party
Unauthorized repairs or modifications
Natural variations in wood, stone, leather, glass, fabric, or handmade materials
Damage caused by unsuitable environmental conditions

Warranty claims must be submitted to info@bronzehomedecor.com with the order number and clear photographs or videos of the issue.

15. Lighting Installation and Safety

Hardwired lighting products should be installed by a qualified electrician or other appropriately licensed professional where required.

Customers are responsible for confirming that a product is suitable for its intended location, electrical system, voltage, building requirements, and local regulations before installation.

Bronze Home Decor is not responsible for damage resulting from incorrect installation, unauthorized modification, incompatible electrical systems, or failure to follow supplied instructions.

16. Promotions and Discount Codes

Promotions and discount codes are subject to the conditions stated with the applicable offer.

Unless otherwise stated:

Only one discount code may be used per order
Discounts cannot be exchanged for cash
Promotions cannot be applied retroactively
Promotions may exclude selected products or collections
Promotions may be changed or ended where permitted by law

If an order is partially returned, the refund may be adjusted to reflect the discount actually applied to the returned item.

17. Reviews and Customer Content

If you submit a review, photograph, comment, or other content to Bronze Home Decor, you confirm that you have the right to provide it and that it is not unlawful, misleading, abusive, or infringing.

You grant Bronze Home Decor permission to use, reproduce, display, and publish submitted content for website, customer service, and marketing purposes, unless otherwise agreed.

We may decline or remove content that violates these terms, but we are not required to publish every submission.

18. Intellectual Property

The Bronze Home Decor name, website design, text, graphics, photographs, logos, product presentation, and other original website content are owned by or licensed to Bronze Home Decor and are protected by applicable intellectual property laws.

You may use the website for personal shopping purposes only. Website content may not be copied, reproduced, republished, sold, distributed, or commercially used without written permission.

Third-party names, trademarks, and product information remain the property of their respective owners.

19. Third-Party Services and Links

Our website may use or link to third-party services, including Shopify, payment providers, shipping carriers, social media platforms, and external websites.

Third-party services operate under their own terms and privacy policies. Bronze Home Decor is not responsible for the content, availability, security, or independent practices of third-party websites and services.

20. Website Availability

We make reasonable efforts to keep our website accurate, secure, and available. However, uninterrupted or error-free access cannot be guaranteed.

We may update, suspend, restrict, or discontinue any part of the website where reasonably necessary for maintenance, security, legal compliance, or business operations.

21. Limitation of Liability

To the fullest extent permitted by applicable law, Bronze Home Decor will not be liable for indirect, incidental, special, consequential, or purely economic losses arising from the use of our website or products.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or restricts any mandatory consumer rights available under applicable law.

Customers remain responsible for following product instructions, arranging appropriate installation, checking measurements, and using products safely and for their intended purpose.

22. Indemnification

To the extent permitted by law, you agree to be responsible for losses or claims arising from your unlawful use of the website, violation of these terms, infringement of third-party rights, or misuse of products purchased from Bronze Home Decor.

23. Governing Law

These Terms of Service are governed by the laws of the Province of Ontario and the applicable federal laws of Canada.

Any dispute will be handled by the courts with appropriate jurisdiction in Ontario, unless mandatory consumer protection law in your place of residence provides otherwise.

Nothing in these terms removes any non-waivable rights or remedies available under applicable Canadian or United States consumer protection law.

24. Severability

If any part of these terms is found to be invalid or unenforceable, that part will be limited or removed only to the extent necessary. The remaining terms will continue in effect.

25. Changes to These Terms

We may update these Terms of Service to reflect changes to our website, products, services, business practices, or legal obligations.

The updated version will be posted on this page with a revised “Last updated” date. Continued use of the website after an update means that the revised terms apply to future use and purchases.